Thank you for your interest in volunteering with us to help survivors turn their “Pain into Power”. We call our volunteers Ambassadors because they are passionate representatives of our Foundation and all survivors of sexual abuse or exploitation. We know that building trusting relationships can be a big help in recovery from trauma so by volunteering with us, you have the chance to make a real difference in survivors’ lives.

Who can be a Maggie Oliver Foundation Ambassador?

We welcome applications from a wide range of applicants.

You don’t need previous experience or qualifications, you just need to be non-judgemental, accepting and reliable.

Lots of our team are survivors of childhood sexual abuse themselves. We believe that mutual support and visible thriving of fellow survivors can be a catalyst for change. A key factor in survivors learning to thrive is them witnessing the positive impact of healing of those around them. As part of our application process, we work with you to ensure that you are at the right stage of your own journey to support others.

In order to safeguard our Ambassadors and survivors, phoneline applicants will undergo a criminal record check. If you have a criminal record, this is not necessarily a barrier to volunteering with us. Your case will be considered on an individual basis.

We have zero tolerance for anyone who tries to take advantage of the vulnerable people who contact us.

Our commitment to you:

We appreciate you considering applying to be an Ambassador in The Maggie Oliver Foundation. In return for your commitment to us we will:
  • Provide full training to prepare you for the conversations you’ll have including understanding trauma, providing trauma-informed support and our policies and procedures.
  • Provide regular supervision and access to an external wellbeing and counselling service should you need to talk about anything you have heard.
  • Involve you as part of our close-knit, passionate team – we meet (virtually) on a fortnightly basis to exchange important information, share feedback and discuss ways to best support the people we serve.
  • Offer a flexible volunteering opportunity where your calls with survivors can be scheduled at mutually convenient times.
  • Deal with any issues you might face in a fair and prompt way.
  • Provide regular updates and the latest news about the Foundation and its work.

What we expect from you:

  • Phoneline ambassadors are required to commit a minimum of 6 hours per week. We invest time and resources training our Ambassadors, in return ask for a reliable commitment over the long term.
  • Every survivor has their own story to tell. Our ambassadors listen without judgement. You will actively listen and communicate in a way that is empowering to the survivor you are supporting.
  • You’ll help to maintain a friendly and supportive atmosphere.
  • You’ll be honest and tell the truth to the survivor you are supporting even when it’s difficult, for example about the type of support we can offer people, even when they want more.
  • You’ll listen to and cooperate with everyone involved with The Maggie Oliver Foundation, treating everyone with the same levels of respect and courtesy.
  • You’ll follow our policies and procedures, including those designed to maintain your own health, safety and personal wellbeing.
  • You won’t discriminate against anyone for any reason, including gender, race, sexuality, disability or political views.
In addition to providing emotional support for survivors’ through our Pain into Power service, there are many other ways to support The Maggie Oliver Foundation as an Ambassador including fundraising and awareness raising. If you would like to apply to join our fantastic team please complete our application form here:

What happens next?

  • If your initial application is successful, you’ll be invited to interviews with members of our staff and volunteer team (two rounds).
  • If, after the interview, we feel like you’ll be a good fit, we’ll request DBS, social media and character reference checks.

Please note, our team are taking a short break over Christmas as will not be checking emails regularly. We'll respond once we are back on Tuesday 3rd January. Thank you for understanding.

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